Newmarket Newsstand

David Dajani

Product Marketing Manager at Newmarket, an Amadeus company
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Recent Posts

Montreal’s Communante de l’Hotel reveals the power of Service Optimization!

Posted by David Dajani on Apr 26, 2016 8:00:00 AM


 On March 16th, 2016 the Service Optimization team from Newmarket, an Amadeus company, organized an open forum at the Hyatt Regency Montreal, hosted by the property’s Director of Finance, Mr. Stephane Goguely. The forum was attended by existing Newmarket hotel property clients as well as other hotel executives wanting to learn about service optimization.

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Topics: Service Optimization

Over $100 million in cost savings delivered by Service Optimization in 2015!

Posted by David Dajani on Apr 5, 2016 10:17:29 AM

In today's world, hoteliers are realizing the importance of hotel technology to their daily operations in enhancing the guest experience, rather than replacing the human factor; transforming it from a ‘nice to have’ to a necessity.

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Topics: Service Optimization

New Guest Speaker & Service Optimization Sessions at our 2016 Customer Conference

Posted by David Dajani on Mar 16, 2016 7:37:15 AM

We're excited to reveal the addition of another industry guest speaker, and a presentation on HotSOS Mobile from the Service Optimization team!   

New Guest Speaker!

Automating Hotel Operations with
Proactive Change Management Approach
Kristi Millhiser, Director of Learning & Development
Grand Wailea Maui, A Waldorf Astoria Resort

New Service Optimization Session!

Spicy or SoSuite
It's time to spice it up with HotSOS Mobile!



Meet Your Speakers


Jennifer Green
Session: Technology Empowering your Brand Promise
Product Director, Guest Service & In Room Technology
Hyatt Hotels & Resorts

Stefan Lorch
Session: Starwood isTurning Heads in Savings with Style
Director of Rooms & Sustainability, North America
Starwood Hotels & Resorts

Ed Burke
Session: HotSOS Mild Designed for Selected Service Hotels
Vice President, Rooms & Engineering
Interstate Hotels & Resorts



Don’t forget to sign up for your one-on-one session with our Customer Experience Managers during registration. 

Spaces are limited!

Register Now or click the link below to reserve your space!


2016 Customer Conference


We are excited to welcome you to our conference, and we look forward to meeting you in Vegas! 


David Dajani

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Topics: Service Optimization

Dorchester Collection COO reveals significant investment

Posted by David Dajani on Mar 15, 2016 10:11:42 AM

 Hôtel Plaza Athénée,Paris reaps the benefits

of automating their daily operations

  The Hôtel Plaza Athénée, one of only few officially awarded “Palace” status landmarks in France, started its multi-million-euro facelift just as it celebrated its 100th Anniversary. The Dorchester Collection property expanded by adding multiple guestrooms, suites, and a ballroom. Designer, Marie-Jose Pommereau, designed the interiors of the hotel suites. Alain Ducasse’s 3-star Michelin restaurant and bar was also redesigned by Jouin-Manku agency in Paris. 

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Topics: Service Optimization

Destination Hotels adds its 30th Hotel to Service Optimization

Posted by David Dajani on Feb 29, 2016 11:51:15 AM


The Woodmark Hotel & Still Spa marks the 30th property by Destination Hotels to be powered by HotSOS!
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Topics: Service Optimization

$100 Million in Cost Savings Revealed at Commune's Annual Senior Leadership Forum

Posted by David Dajani on Feb 12, 2016 11:17:55 AM

 Newmarket’s Service Optimization division reveals their 2015 $100 million in cost savings at the 2016 Commune’s Annual Senior Leadership Forum in Miami!

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Topics: Service Optimization

Hospitality Technology Center Stage at FIU

Posted by David Dajani on Jan 28, 2016 10:52:11 AM

Our service optimization team was center stage at Florida International University showcasing Hospitality Technology development to skilled Computer Science majors.

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The Force is Strong at the Grand Wailea, A Waldorf Astoria Resort

Posted by David Dajani on Jan 8, 2016 4:03:13 PM

The property is undergoing a $30 million dollar renovation project including guestrooms, meeting areas, pools and the Spa Grande. The last hotel renovation took place in 2009. Management recently decided that it’s time for a new face-lift to cater to today’s demanding traveler’s technological and esthetic needs. 

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Topics: Service Optimization

Case Study: Boca Raton Resort & Club

Posted by David Dajani on Oct 6, 2015 10:30:00 AM

Nestled in a Mediterranean inspired historic village and just a few steps from the stunning south Florida coastline, the Boca Raton Resort & Club, A Waldorf Astoria Resort, is a luxurious home away from home. The resort has 11 award-wining restaurants. The Waldorf Astoria Spa has been voted as the number one spa in the country by Condé Nast Traveler's Readers' Choice Awards. The resort is in the TripAdvisor Hall of Fame, receiving outstanding traveler reviews and the TripAdvisor Certificate of Excellence five years in a row.

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Topics: Service Optimization

How clean is your hotel room?

Posted by David Dajani on Sep 30, 2015 11:10:00 AM

According to a survey by TNS, room cleanliness is one of the most important factors to vacationers, with 86 percent reporting cleanliness as a top criteria they look for when reading online hotel or vacation rentals reviews.

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Topics: Service Optimization